Privacy policy

Converszio is a WhatsApp Business messaging platform operated by The Dievision Infotech, India (“we”, “us”). Businesses use it to connect their WhatsApp Business account, talk to their customers, send approved message templates and run campaigns. This policy covers the Converszio website and dashboard.

Account data. Your name, email address and password (stored only as a hash), and the team members you invite.

Data from Meta, when you connect WhatsApp. When you sign in with Facebook to connect a WhatsApp Business account, Meta gives us an access token and the permissions you approve. With them we read your Facebook user ID and name, the businesses and WhatsApp Business accounts you choose to share, their phone numbers, display names, quality ratings and message templates.

Messages and contacts. Messages and media sent and received through your connected numbers, delivery and read statuses, call events, and the contacts you import or that message you. If you connect a number that also runs the WhatsApp Business app, recent chat history and contacts you choose to sync.

Billing data. Subscription plan, billing period and invoices. Card and bank details are handled by our payment provider; we never see or store them.

Technical data. IP address, browser type and error reports, used to keep the service running and secure.

Only to provide Converszio to you: to send and receive WhatsApp messages on your behalf, show your inbox and analytics, manage your templates and phone numbers, run the campaigns and automations you set up, bill for usage, and support you. Message drafts you ask our AI assistant to write are generated from the description you type and your existing approved templates.

We do not sell your data, use your customers' messages or contacts for our own marketing, or share them with anyone except the service providers below. Data received from Meta is used only as Meta's Platform Terms allow.

We share data only with providers that run part of the service for us:

• Meta Platforms (WhatsApp Business Platform): sending and receiving messages
• Railway and Vercel: hosting and databases
• Amazon S3-compatible storage: keeping copies of message media
• Razorpay: payments
• Resend: account and notification emails
• Sentry: error reports
• Google (Gemini) and Anthropic: drafting message templates when you use the AI assistant

For as long as your account is active. When you delete a connected WhatsApp account or your Converszio account, or ask us to, we delete the related data within 30 days, except records we must keep by law (such as invoices).

You can disconnect WhatsApp at any time from the dashboard, and remove Converszio's access in your Facebook settings under Business Integrations. You can ask for a copy of your data, a correction, or deletion: see data deletion or write to dievision.tarun@gmail.com.

Data is encrypted in transit, access tokens are kept on our servers and never sent to your browser, and access inside a workspace is limited by team roles.

We use cookies only to keep you signed in. The public website sets no tracking cookies and remembers your light/dark choice in your own browser.

We will post changes here and update the date above. Questions: dievision.tarun@gmail.com.